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Customer Service

  • Shipping & Delivery

    We ship anywhere in Canada that Purolator can deliver to. Shipping and handling costs are automatically calculated when placing out of orders. You will be asked during checkout for preferred delivery method from Purolator.

    You can trust that your order will be quickly processed and safely delivered. Our aim is to have your order ready for delivery within two full business days after your order has been completed through our e-store web site. When you place an order we will estimate cost based upon the destination and your availability to receive the order. Our shipping charges are determined by the delivery type and area.

    All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.

  • Returns & Warranty

    All sales of products are final.

    If your package has been damaged during delivery, keep the original box and send an email to info@solutionssafda.com to replace your order with a brief description of the facts. Do not forget to include your order number and contact information.

    Our department of customer service will then send you a confirmation email detailing your request as well as the current status of your return. You must have on hand the original packaging to qualify.

    Within 24 hours of receipt of your package, please contact the shipping company to inform them of the situation. Ask inspection of damaged package. Ask the carrier to return the package to Solutions Safda Inc in the return address on the original box.

    Solutions Safda will honor the manufacturer's warranty for all telecommunication equipment on our website. If you are having problems with an item within the warranty period, simply send us an email by filling out the form on the contact page.

    We assume all handling and transportation fees related to your request.

    We will contact you via email within 5 business days of receiving your order to confirm the validity of your request for a replacement. Once your application is processed, we will email you to inform you of the shipment of your new item.

  • Ordering

    When you place an order on our website we shall email you an order confirmation email. Our full acceptance of your order does not take place until despatch of the order.

    Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order, so please make sure that everything is correct before clicking the "continue" button.

    We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:

    * The product ordered being unavailable from stock
    * Our inability to obtain authorisation of payment
    * The identification of an error within the product information, including price
    * If we suspect any fraudulent activity

    If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure.

    Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

  • Payment & Pricing

    We accept American Express, Visa and MasterCard cards.

    The prices shown on our website include any GST and QST at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.

  • Viewing / Tracking Orders & Update Info

    Registered customers are able to view their order history and trck order by logging on to their profile on the Solutions Safda website at https://solutionssafda.com/customer/account/login/. Once logged on, the customer can navigate through the different options in the left hand column. You can then manually change your password on your profile. If a customer places an order as a guest (i.e. without registering), the customer can't track the status of their order, but registered customers are able to use this function.

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